Genki has been a game changer for our office. It allowed us to use exam templates we like and were familiar with from our old EMR and gave us improve efficiency by making more of our administrative tasks automated. The data from our old EMR was transferred seamlessly onto the Genki platform making for a smooth transition. Their team were great at helping us adjust to what is a very intuitive EMR. We have been able to customize the way and type of communication we use with patients, helping us maintain our brand but also ensuring we can optimize doctors' time and schedules. Staff time is greatly reduced by making processes, that previously were multi step, require less steps and/or be automated. Managing the practice is much easier as Genki allows you to pull many types of data from the EMR and also provides insightful end of day summaries to key practice management metrics. They are proactive in their communication regarding updates and service updates and are always quick to respond to questions when we are using the EMR for tasks we do infrequently and cannot always remember how to do. Migrating EMRs can be full of a lot of unknowns but the process was simpler and easier than I could have imagined and I wish Genki had been around a lot earlier!

Dr. April Eryou
Toronto Vision Therapy and Optometry

We have been using Genki for almost 2 years now and have been really happy with both the product and the service from the Genki team. Genki has made daily office tasks so much easier for our team. We especially like the automated OHIP submission, notifications re: ohip validity the day before the patients comes in, and automatic email reminders. From the doctors side, we really like the internal fax system for referrals, logging in from anywhere (especially when we are on vacation) and the internal notes system to help with communication with all team members.

They are great to work with and they are always available to help trouble shoot when the staff need help.

Dr. Serena Ajani
Cornell Optometry

I own two established practices and switched to Genki for all our EMR, scheduling, inventory, and dispensing needs. My main concerns with our old software were the relative lack of security and outdated OHIP billing and patient communication protocols. I feel much more confident knowing my data is secure with Genki’s cloud storage. I also save a lot of time not having to worry so much about OHIP verification and submissions, which are seamless with Genki. Our patients and staff love the automated appointment confirmation, recall, end-of-day, and online scheduling options that are available. Genki is a customizable and ever-evolving software that is already amazing, but has even more potential to improve thanks to its dedicated development team.

Dr. Jason Yu
Richmond Optometry & Eyes Plus Ears

In our pursuit of an improved Electronic Medical Record (EMR) system capable of effectively managing all facets of our practice, including patient records, examinations, inventory, insurance, billing, recall systems, and more, we were pleased to be introduced to GENKI.

GENKI has fundamentally transformed our approach to everyday tasks, streamlining processes such as reminders and inventory management. The system is exceptional, and our team has adapted remarkably easily.

A particularly noteworthy aspect of our experience is the outstanding support the entire GENKI team provided. They consistently offer prompt and thoughtful solutions to our inquiries and suggestions, effectively addressing our needs.

In summary, GENKI has substantially enhanced our profit margins and operational efficiency, enabling us to concentrate more on our primary objective: patient care. This system has significantly improved our productivity and the quality of service we deliver to our patients.

Dr. Modupe Oladeji
Clairhurst Eye Care

Switching to Genki nearly three years ago has been a game changer for our office. This platform has greatly enhanced the efficiency of daily operations for both staff and doctors, addressing the shortcomings of our previous EMR system as our practice grew. Genki has worked exceptionally well for us, eliminating many tasks for our front desk staff and significantly reducing administrative hours (such as patient booking, OHIP verification, tracking referrals, sending appointment reminders, recalls, and more). For the doctors, the system automatically submits OHIP billing daily, downloads OHIP reconciliation, and eliminates the need for the EDT portal. It also allows remote charting and enables writing and faxing referrals directly through the platform, among other benefits.

Productivity and profitability have naturally increased, with fewer no-shows for appointments, less time spent gathering data and correcting clinical errors for OHIP reconciliation, and, best of all, improved patient care as staff and doctors can focus more on delivering care to those in the office.

Genki is easy to use, with an intuitive interface, and the transition for our team was seamless. Their customer support and communication are always prompt and exceptional. Genki truly understands the needs of small practices and has played a key role in streamlining our office processes while supporting us as we grow.

Dr. Brenda Li
Davisville Eye Care

Working with the team at Genki has been wonderful. They have been extremely helpful and accommodating as we navigate the software in our practice. Genki as a software is very flexible and intuitive to navigate. We were able to customize the EHR records to reflect the flow of the exam that we prefer. We were able to create multiple exam templates which saves a significant amount of time and so that allows our exams to be more efficient. They were very helpful during the integration phase and the team at Genki made the learning process so easy. The staff has been happy with Genki as well. We can email and text our patients for appointments and now we can offer online booking to increase our efficiency. Genki is very user friendly in both interface and access. Genki has been helpful with reducing time spent on submitting and reconciling OHIP claims as they submit the claims nightly without the staff having to get involved. We have found it to be a great fit for us.

Dr. Sarika Gupta
Brantford Vision Care

GENKI has been a game changer for our practice! The software offers so many valuable features that have significantly reduced our administrative workload. Automated recalls, appointment confirmations, direct faxing from the EMR, and seamless OHIP eligibility checks and submissions have not only saved us time but also reduced our costs.

GENKI helped solve many of the pain points we were struggling with, allowing us to shift our focus toward growing the practice. Both our doctors and staff find the platform incredibly user-friendly, and the support from their team has been nothing short of phenomenal.

As a vision therapy office, we especially appreciate the ability to customize intake forms based on the type of service—something that’s made a real difference in our workflow. Our only regret is that we didn’t start using GENKI sooner.

Highly recommend it to any practice looking to streamline operations and improve efficiency!

Dr. Diana Yew
Polaris Eye Care

I have had the pleasure of migrating to Genki in March 2024. The Genki team seamlessly completed this process in a timely manner without disrupting my clinic operations.

I previously used ODOffice Pro and iFile, and Genki far surpasses my former EMRs. Genki is rather intuitive to use and my staff and associates were able to learn most of the features on the first day of training. (When my team migrated from iFile to OD Office Pro, some of my staff took over two weeks to learn how to book an appointment...) Not only is Genki intuitive to use, but its automated text message/email reminders, one-click patient recalls, and online booking application have simultaneously increased my appointment booking and decreased my staff administrative time!

In addition, the automated OHIP verifications and submissions have freed up a significant portion of my office manager's time as she does not need to log into the Go Secure website to submit and download the files anymore. We also do not have to worry about missing any submissions because Genki will notify us as soon as there are any unpaid OHIP claims.

I also appreciated the Genki team creating customized eye examination templates for me as I am rather particular about what I want included in my eye examinations. The easily-customizable emails, text message reminders, and Google review requests also add a personal touch to the communications sent from my clinic.

I had previously paid a third party vendor $99+tax per month to provide online booking, and it was time-consuming for my staff to input all the data from that third party vendor into our EMR. When Genki updated to include its own online booking application (with customizable options!), it now takes less than 5 seconds to complete a booking. I have also noticed a recent increase in our Google Reviews this year, and it is all thanks to the automated Google review requests sent from Genki after an appointment is completed!

Genki also provides an internal messaging system, and this feature has helped improve the communication between my staff and doctors. Tasks are no longer left behind because we can now " assign " tasks to specific staff or groups in Genki. I also use this feature to create my own "to do" list and to communicate about specific patients to my staff and associates.

There are so many great things to say about Genki, but most importantly, it's the amazing and timely customer support that the Genki team has provided me over the past year. I was initially hesitant to switch EMRs due to the potential hassle and staff training time; however, I am now confident that I made the correct decision to migrate over to Genki from OD Office Pro. Genki is already superior to several EMRs on the market right now, but I am optimistic that Genki will only get better with time!

I hope that wasn't too long for a testimonial! I tried to make it brief, but there are truly too many good things to say about Genki!

Dr. Krystal Chan
Bamburgh Eye Care

Genki is a user-friendly practice management software for both doctors and staff. It streamlines our monthly reporting and OHIP billing; and its multilingual notification capability has significantly benefited our practice. We highly value Genki's continuous commitment to development.

Dr. Michelle Mak
Meye Vision Care

Switching over to GENKI has been so easy. Their interface was straightforward and with little training, we were all able to use the templates, send referrals, send appointment reminders, and reconciliate OHIP easily. It has made my charting and the communication with our own team and other referring doctors much easier. Customer support is always helpful and responsive whenever I had a question. Highly recommend other optometrists or healthcare providers to use them.

Dr. Jenny Liu
Toronto Vision Therapy and Optometry

Overall, Genki's been great for our clinic. We really like the clean, modern interface — it’s easy to use, affordable, and has definitely helped us run things more smoothly day to day.

We wanted a cloud-based EMR without the hefty price tag—and Genki definitely delivers! It makes managing everything—EMR, OHIP billing/reconciliation, patient communication, inventory, booking, and more—so much easier. It also lets us send emails, faxes, and SMS messages directly from the platform. Plus, their support team is super responsive and great to work with. Highly recommend!

Dr. Celine Lai-Tong
Red Cedar Optometry

I have used many EMRs and I have looked into even more EMRs. Overall capability-wise, Genki has been the best EMR I have used. It has made my life A LOT easier. Their customer service is awesome, the team really istens to you as well. Genki is exactly how a modern EMR should be like!

Very comprehensive system designed for modern optometry - Great patient engagement, scheduling, recall, reminder, inventory management, faxing, referral tracking and EMR all in one! - I spent aout 50% less time charting, emailing patients, or tracking patients' referrals down.

They are going to do so well!

Dr. Sunny Wang
Quality Eye Clinic

Very happy we made the switch from our previous EMR. All-in-one platform. Easier for patient to book appointments. Saves staff time for scheduling, recalls, sending documents. Support is quick and friendly, with an easy migration process from our old EMR.

Harbourfront Eye Care

I really like how Genki is easy to use and serves as an all-in-one platform for managing daily tasks in my optometry practice. It's simple to learn, making it easy for new staff to pick up quickly. I feel that Genki is very dynamic, always introducing new features that keep up with current needs. The ability to send review emails to patients is a great way to help the practice grow. Additionally, I find the online booking feature particularly helpful as it prevents us from missing opportunities when we miss a call, expanding our reach to a larger patient base. The initial setup was very easy, and the transition was smooth thanks to their assistance. Overall, I find Genki's platform intuitive and comprehensive for my needs.

Dr. Melissa Yeung
Elevate Vision Care

I really like that the EMR is integrated with Genki's online portal so we don't need to check multiple sites for booking patients. Sending automatic reviews and recalls in both Chinese and English is very helpful for our demographic, especially for senior patients who don’t understand English. The convenience of accessing Genki as a webpage allows me to work from home or remotely contact my team. I also appreciate the visual appearance of the software, and I find the exam functions for doctors very convenient, especially when transferring from my old EMR software. It was a smooth transition with minimal learning curve. I like being able to send review reminders to patients without staff needing to ask them awkwardly.

Dr. Vivian Zhang
Love Your Eyes

Great ease of use and versatility. Great all-in-one system, and they are still improving it. Other EMRs are not very visually appealing or not intuitive to use. Great value too compared to other very expensive EHR systems on the market. I also like that it is browser based so I dont have to an expensive server.

Dr. Jason Huang
Elevate Vision Care