Built with your practice in mind.

We’ve done the research and built the features offices are looking for in a modern operating system. Simple to adopt and implement in any size practice, Genki is your businesses’ easy button.

Digital schedule or calendar showing appointments and reminders for different people, with names, times, and patient lifecycle status.

Effortless Appointment Management

Take charge of your calendar instead of letting it run your day. Easily manage scheduling while maintaining complete control over your clinic’s availability.

  • Use intuitive tools to schedule, reschedule, and confirm appointments. Reduce back-and-forth, minimize no-shows, and focus on delivering exceptional eye care.

  • Customize email and SMS templates with your clinic’s branding for a seamless and professional communication experience.

  • Automatically validate OHIP during booking and recheck coverage before appointments to prevent administrative issues.

  • Automate reminders and confirmations to reduce no-shows and keep both patients and staff informed.

  • Simplify scheduling for families by booking multiple appointments under a single point of contact.

  • Easily schedule recurring visits for patients requiring ongoing care, reducing manual scheduling effort.

Digital health card display showing patient information including name, age, email, and address. Shows OHIP validity detection, past exam information, and patient pre-book or auto-recall feature as well as family contacts.

Streamlined Patient Management

Manage patient records efficiently while ensuring accuracy, compliance, and a smooth care journey.

  • Instantly verify OHIP details and coverage, reducing manual administrative tasks.

  • Automatically remind patients and their families to book due appointments via our easy to use Online Booking system, ensuring continuity of care and a full schedule.

  • Automatically detect and suggest linking related patient profiles to simplify scheduling and billing.

  • Identify and merge duplicate patient records to maintain accurate and complete patient histories.

  • Tag a patient’s preferred spoken language and communication language, ensuring staff interactions and automated messages are delivered appropriately.

Patient information within an exam template. Sections for general complaint, symptoms, diagnosis, and notes. Cursor hovering over the notes section shows that exam templates are highly customizable and can be based on existing EMR chart template.

Customizable Exam Charting

Genki features personalized, user-friendly charting that adapts to both your patients' needs and your staff's workflow, minimizing manual entry while maximizing clarity.

  • Import templates from your previous EMR or customize them to match your exam process, ensuring efficiency and ease of use.

  • Seamlessly sync results from pre-test devices directly into the patient record.

  • Generate and manage prescriptions with built-in approval, digital signatures, and direct patient delivery.

  • Auto-generate referrals with exam data using customizable templates to save time and reduce clinical errors.

  • Convert external referral forms into fillable templates while ensuring compliance with the referring office’s requirements.

  • Send referrals and medical reports securely to other doctors’ offices.

  • Portrait of a smiling Asian woman with long, dark, wavy hair, wearing hoop earrings, a necklace with a pendant, and a sleeveless dark top, against a textured background.

    We were all able to use the templates, send referrals, send appointment reminders

    …, and reconciliate OHIP easily. It has made my charting and the communication with our own team and other referring doctors much easier. Customer support is always helpful and responsive whenever I had a question. Highly recommend other optometrists or healthcare providers to use them. Read more

    Dr. Jenny Liu
    Toronto Vision Therapy and Optometry

  • A woman with straight black hair smiling and wearing a white shirt, seated in a black office chair.

    I also appreciated the Genki team creating customized eye examination templates for me

    … as I am rather particular about what I want included in my eye examinations. The easily-customizable emails, text message reminders, and Google review requests also add a personal touch to the communications sent from my clinic. Read more

    Dr. Krystal Chan
    Bamburgh Eye Care

  • A woman with shoulder-length blonde hair, wearing glasses, smiling, standing inside an eyewear store with glasses displayed on shelves behind her.

    It allowed us to use exam templates we like and were familiar with

    … from our old EMR and gave us improve efficiency by making more of our administrative tasks automated. We have been able to customize the way and type of communication we use with patients, helping us maintain our brand but also ensuring we can optimize doctors' time and schedules. Read more

    Dr. April Eryou
    Toronto Vision Therapy and Optometry

Screenshot of a digital interface showing a product management dashboard with tabs for 'Frames', 'Sunglasses', and 'Contact Lens'. Under the 'Sunglasses' tab, there are columns for quantity, description, and tags, listing various sunglasses brands and their quantities. A section on product history displays recent purchase, sold, and restock activities with dates and quantities.

Intelligent Inventory Management

Manage inventory with smart tracking, stock level alerts, and detailed history.

  • Organize products with custom attributes and tracking types for precise inventory control.

  • Quickly locate products by searching for keywords and custom attributes. Color-code items for easy visual identification.

  • Easily access detailed inventory history, including purchase dates, restocks, and sales to specific patients, ensuring accurate tracking and better stock management.

  • Get automated notifications when inventory needs restocking to prevent shortages on essential and popular items.

A digital screenshot of work order and lab order request with an order status bar. A message showing an example of the automated message that is sent to a customer once their new frames and lenses are ready to be picked up at the store.

Simplified Work Order Management

Streamline your work and reduce user error with automated tools. Track order status in real-time and notify patients when their order is ready.

  • Create custom templates that automatically pull patient and product data, minimizing manual entry.

  • Connect related work orders to track progress. Better coordination between jobs, improving workflow efficiency and keeping patients informed.

  • Duplicate and modify existing work orders, eliminating redundant data entry.

  • Generate print-friendly work orders for lab jobs, making it easier to review and annotate details.

  • Convert optical lab work order forms into fillable templates, ensuring complete and accurate information to streamline the fulfillment process.

  • Automatically notify patients when their order is ready for pickup, improving customer experience.

A digital screen displaying a patient billing interface with four sections showing the daily, weekly or monthly total for 'SUBMITTED', 'PAID', 'REJECTED', and 'OUTSTANDING' amounts for the practice in respective dollar amounts.

Integrated Claims & Billing

Automate claim submissions and get paid faster. Seamlessly integrate with public and private insurance providers for accurate billing and quicker reimbursements.

  • Submit OHIP claims automatically, track payments, and receive rejection alerts with resubmission guidance - reducing staff and doctors’ workload.

  • Coming Soon: Submit private insurance claims through third-party integrations, pre-validate details, track payments, and minimize errors.

  • Configure and track patient invoices that are paid through government assistance programs. Allowing staff to follow up for easier and accurate financial management.

  • Smiling woman with shoulder-length brown hair wearing a turquoise turtleneck sweater, indoors

    The system automatically submits OHIP billing daily, downloads OHIP reconciliation

    Productivity and profitability have naturally increased, with fewer no-shows for appointments, less time spent gathering data and correcting clinical errors for OHIP reconciliation, and, best of all, improved patient care as staff and doctors can focus more on delivering care to those in the office. Read more

    Dr. Brenda Li
    Davisville Eye Care

  • Portrait of a woman with dark wavy hair smiling against a plain light background.

    We especially like the automated OHIP submission, notifications

    … re: ohip validity the day before the patients comes in, and automatic email reminders. From the doctors side, we really like the internal fax system for referrals, logging in from anywhere (especially when we are on vacation) and the internal notes system to help with communication with all team members. Read more

    Dr. Serena Ajani
    Cornell Optometry

  • A headshot of a smiling man with short black hair, wearing a dark suit jacket and white shirt, against a white background.

    I also save a lot of time not having to worry so much about OHIP verification and submissions, which are seamless with Genki

    Our patients and staff love the automated appointment confirmation, recall, end-of-day, and online scheduling options that are available. Genki is a customizable and ever-evolving software that is already amazing, but has even more potential to improve thanks to its dedicated development team. Read more

    Dr. Jason Yu
    Richmond Optometry & Eyes Plus Ears

Digital reports featuring graphs and charts, including a line graph and a pie chart with percentages, showing the split of sales across different eye care products and services as well as a trend chart across the months of the year.

Insightful Reporting & Analytics

Leverage powerful metrics to optimize operations, increase revenue, and improve efficiency.

  • Track Optometry-specific key metrics like patient volume, sales-per-visit, billing trends, and appointment efficiency to refine clinic operations.

  • Analyze product sales, identify top-selling brands, and monitor staff performance to optimize inventory.

  • Monitor patient recall effectiveness, rescheduling trends, no-shows, and on-time arrivals to enhance scheduling strategies.

  • Compare your clinic’s performance against industry averages using anonymized data insights to identify strengths, spot opportunities, and optimize operations. Coming Soon

  • Request tailored reports to meet specific clinic needs and support data-driven decision-making.

Digital calendar showing May and June, with dates marked in blue, and booking options for adult exams with specific doctors.

Real-time Online Booking

Enhance your patient experience with online booking in real-time while maintaining full control of your schedule.

  • Offer a branded, intuitive, and secure online booking experience that aligns with your clinic’s identity.

  • Define appointment types, durations, and availability while prioritizing hard-to-fill time slots first, optimizing your clinic’s efficiency.

  • Reduce staff workload by sending patients multiple time slot options, eliminating scheduling back-and-forth, and streamlines appointment confirmations.

  • Fully embeddable appointment request widget that connects directly to your Genki’s account, allowing staff to respond with time slot suggestions reducing manual coordination. Coming soon

A digital illustration of a mobile phone and a tablet with responses to a customer satisfaction survey about an eye care visit, showing review ratings and review prompts.

Enhanced Reputation Management

Take control of your clinic’s reputation with smart review management. Schedule and automate review requests while encouraging negative customer feedback privately to your team. Address patient concerns proactively and improve overall satisfaction, all while building a strong online presence.

  • Customize review requests based on the services patients received while avoiding duplicate requests. Gather meaningful feedback to help your team enhance customer service and patient experience.

  • Ensure patient communications feel genuine and authentic with fully branded, white-label messaging. Maintain a personal touch while reinforcing your clinic’s identity.

A digital graphic showing a laptop and a smartphone displaying appointment scheduling software. The background features a grey oval shape with the text 'Book a demo' and an arrow pointing to the right.